Case Studies

     

Results 6 - 10 of about 18
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Brooks Health Case Study

Brooks Health Case Study

This Brooks Health case study provides detail on how Aspect's solutions with performance management scorecard consolidated business information from multiple data sources.
Date: 9/19/2013       
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Healthcare
Microsoft SharePoint, Microsoft SQL Server, Performance Management

 

HarborOne Case Study

HarborOne Case Study

This HarborOne case study discusses how the company has experienced significant cost savings by replacing its legacy data lines with SIP trunking, as well as with travel costs by using Microsoft Lync and Aspect video for web conferencing capabilities.
Date: 9/19/2013       
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Financial Services, Mortgage Lending, Retail Banking
Microsoft Lync, Unified Communications and Collaboration

 

Red Roof Inns Case Study

Red Roof Inns Case Study

A leader in the economy lodging industry, serving millions of guests each year, finds agent empowerment key to customer satisfaction.
Date: 9/10/2013       
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Travel and Hospitality, Other
Unified Contact Center Sofware Platform, Workforce Management

 

Asian Paints Case Study

Asian Paints Case Study

Asian Paints improves customer interactions, loyalty, and organizational productivity with unified solution from Aspect.
Date: 8/20/2013       
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Retail
Inbound Automatic Call Distribution (ACD), Multichannel Contact: Email, Chat, IM, SMS, Unified Communications and Collaboration

 

Alberici Group Case Study

Alberici Group Case Study

This Alberici Group case study provides detail on how Aspect helped them experience a single system for managing accounts, contacts and sales opportunities.
Date: 6/17/2013       
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Other
Microsoft Dynamics CRM

Results 6 - 10 of about 18
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